Policies
How we keep children safe and treat families fairly.
We are an accredited language and tuition centre, and we take our responsibilities to the families we work with seriously. The policies below set out how we safeguard children, handle your personal data, charge and refund fees, and deal with concerns when they arise. If you would like a copy of any policy that isn't published here yet, just ask — we'll send it over.
Safeguarding & child protection
How we keep children safe in our centres and online — staff vetting, supervision, and how to raise a concern.
Available on requestPrivacy policy
What personal data we collect, how we use it and how we protect it, in line with the Thai PDPA.
Read the policy →Fees, payment & refunds
Term fees, registration charges, payment terms and the circumstances in which fees are refunded or credited.
Available on requestAttendance & cancellations
Notice periods for cancelling or rescheduling a lesson, and how missed lessons are handled.
Available on requestCode of conduct
What we expect of students, parents and staff, and how we maintain a respectful learning environment.
Available on requestComplaints procedure
How to raise a concern with us, who will handle it and the timescales you can expect.
Available on requestRequest a policy
For a copy of any policy, or to raise a safeguarding concern, contact the centre directly and we'll respond as quickly as we can.