Policies
How we keep children safe and treat families fairly.
We are an accredited language and tuition centre, and we take our responsibilities to the families we work with seriously. The policies below set out how we safeguard children, handle your personal data, charge and refund fees, and deal with concerns when they arise. If you would like a copy of any policy that isn't published here yet, just ask — we'll send it over.
Safeguarding & child protection
How we keep children safe in our centres and online — staff vetting, supervision, and how to raise a concern.
Read the policy →Privacy policy
What personal data we collect, how we use it and how we protect it, in line with the Thai PDPA.
Read the policy →Fees, payment & refunds
How fixed-term tuition works: what you pay and when, the registration fee, joining or changing hours part-way through a term, and where tuition is credited or refunded.
Read the policy →Attendance & cancellations
Rescheduling a lesson, the notice we need, and what happens to a lesson that is missed — section 4 of our tuition terms.
Read the policy →Parent code of conduct
What we ask of parents and guardians, and what you can expect from us, so every child, teacher and family has a positive experience.
Read the policy →Teachers' code of conduct
The professional standards every teacher signs before their first lesson — conduct, safeguarding duties, and the boundaries on contact with students.
Read the policy →Complaints procedure
How to raise a concern with us, who will handle it and the timescales you can expect.
Read the policy →Request a policy
For a copy of any policy, or to raise a safeguarding concern, contact the centre directly and we'll respond as quickly as we can.