We take any concern seriously and want to put things right quickly. If something isn’t as you’d expect, please tell us — most matters are resolved straight away by speaking with your child’s teacher or a member of the centre team.
If you’d like to raise a formal complaint, please contact:
- K. Sherry — School Manager: sherry@britishlearningcentre.com
- Mr Ash — Founder: info@britishlearningcentre.com
Please include your child’s name, the centre they attend, and a brief description of your concern, so we can look into it properly.
How we handle it
- We will acknowledge your complaint within 2 working days and let you know who is dealing with it.
- We aim to investigate and respond fully within 7 working days. If a matter is more complex and needs longer, we will keep you updated on progress.
- Where a complaint is upheld, we will explain what we will do to put it right.
Every complaint is treated confidentially and used to help us improve. Raising a concern will never affect the way your child is treated at the British Learning Centre.
Request a policy
For a copy of any policy, or to raise a safeguarding concern, contact the centre directly and we'll respond as quickly as we can.